Shipping Policy
Welcome to Heaven Home Marketplace! We're delighted to have you shop with us for all your automobile accessory needs. To ensure your shopping experience is smooth and hassle-free, we have outlined our shipping policy below.
Processing Time:
- Orders are typically processed within 1-2 business days after payment confirmation. Please note that processing may take longer during peak seasons or promotional periods.
Shipping Methods:
- We offer various shipping methods to cater to your needs, including standard, expedited, and express shipping options.
- Shipping carriers may vary depending on your location and the availability of the chosen shipping method.
Shipping Rates:
- Shipping rates are calculated based on the weight of your order, the shipping method selected, and your delivery destination.
- You can view the estimated shipping costs at checkout before completing your purchase.
Delivery Time:
- Delivery times vary depending on the shipping method selected and your location. Estimated delivery times will be provided at checkout.
- Please note that unforeseen circumstances such as customs delays or adverse weather conditions may affect delivery times. We appreciate your patience in such situations.
International Shipping:
- We offer international shipping to many countries worldwide. However, please be aware that additional customs duties, taxes, or fees may apply depending on your country's regulations. These charges are the responsibility of the customer.
Order Tracking:
- Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery.
Shipping Restrictions:
- Some products may be subject to shipping restrictions due to size, weight, or local regulations. We will notify you if any restrictions apply to your order.
Incomplete or Incorrect Addresses:
- Please ensure that the shipping address provided is accurate and complete. We cannot be held responsible for delays or delivery issues caused by incorrect addresses provided by the customer.
Lost or Damaged Shipments:
- In the rare event that your shipment is lost or damaged in transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a satisfactory outcome.
Contact Us:
- If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to contact our customer service team. We're here to assist you every step of the way.
Thank you for choosing Heaven Home Marketplace for your automobile accessory needs. We strive to provide excellent service and ensure your shopping experience with us is nothing short of heavenly!