Refund Policy

At Heaven Home Marketplace, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward refund policy to ensure your peace of mind.

Returns:

  • You may return unused and unopened items within 30 days of the delivery date for a full refund or exchange.
  • To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
  • Returned items must be in their original packaging and in the same condition as when you received them.

Refunds:

  • Once your return is received and inspected, we will send you an email notification to confirm the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

Exchanges:

  • If you wish to exchange an item for a different size, color, or model, please contact our customer service team to arrange for an exchange.
  • Exchanged items will be shipped once the original item has been received and inspected.

Non-Refundable Items:

  • Certain items are non-refundable, including:
    • Gift cards
    • Downloadable software products
    • Personalized or customized items
    • Clearance or sale items (unless they are defective or damaged upon receipt)

Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to our error or a defective/damaged item.
  • We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to arrange for a replacement or refund, including covering any return shipping costs incurred.

Cancellations:

  • If you wish to cancel your order before it has been shipped, please contact us as soon as possible. Once the order has been shipped, it cannot be canceled, but you may initiate a return as outlined above.

Contact Us:

  • If you have any questions or concerns regarding our refund policy or your specific situation, please don't hesitate to reach out to our customer service team. We're here to assist you and ensure you have a positive shopping experience with Heaven Home Marketplace.

Thank you for shopping with us and trusting us with your automobile accessory needs. We appreciate your business!